Contents
1. What we collect
We collect information you give us directly (name, email, phone number, payment details during a transaction), information generated by your use of the Platform (events viewed, tickets purchased, login times and device information), and information from third-party services where you connect them (Google, Facebook login).
2. How we use your data
We use your data to process ticket purchases and payouts, send you tickets and receipts, provide customer support, detect and prevent fraud, improve the Platform through analytics, and send you relevant event recommendations (you can opt out at any time). We do not sell your personal data to third parties.
3. Payment data
Eventia does not store full card numbers. Card transactions are processed by PCI-DSS compliant payment processors. M-Pesa and Airtel Money transactions are processed through licensed mobile money gateways. We store only the last four digits of a card or the last four digits of a phone number for display purposes.
5. Data retention
We retain your account data for as long as your account is active and for a period thereafter as required by law. Transaction records are retained for 7 years for financial and audit purposes. You may request deletion of your account and associated data at any time, subject to our legal obligations.
6. Your rights
You have the right to access, correct, or delete your personal data; to object to or restrict processing; to request a portable copy of your data; and to withdraw consent at any time where processing is consent-based. To exercise these rights, contact privacy@eventia.africa.
8. Contact for privacy matters
Our Data Protection Officer can be reached at privacy@eventia.africa. Eventia Africa Ltd, Ohio Street, Dar es Salaam, Tanzania.